Privacy Policy

Effective Date: January 7, 2026

Crownline Roofing (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request an estimate, contact us, or use our services.

Information We Collect

We may collect information you provide directly, including:

• Name, email address, phone number, and preferred contact method
• Property address or service location
• Details about your roofing needs (repairs, replacement, inspections, storm help, etc.)
• Photos or files you submit (optional)
• Any information you include in messages or form submissions

We may also collect information automatically when you use our website, including:

• Device and browser information (such as IP address, browser type, operating system)
• Pages viewed, time spent on pages, and referring/exit pages
• General location information (approximate, based on IP)

How We Use Your Information

We use collected information to:

• Respond to inquiries and provide estimates or service information
• Schedule inspections, repairs, or replacement services
• Communicate about your request (by phone, email, or text if you choose)
• Improve our website, services, and customer experience
• Maintain website security, prevent fraud, and troubleshoot issues
• Comply with legal obligations and enforce our policies

Cookies and Analytics

Our website may use cookies and similar technologies to improve site performance and understand how visitors use our site. Cookies are small files stored on your device. You can control cookies through your browser settings and may disable them, but some site features may not work properly.

We may use analytics tools (such as Google Analytics) to collect and analyze usage data. These tools may use cookies and collect information such as your IP address, device identifiers, and browsing activity on our site.

How We Share Information

We do not sell your personal information. We may share information in limited situations, including:

• Service providers: Vendors who help us operate our website, manage communications, or provide business support (only as needed).
• Legal and safety: If required by law, subpoena, court order, or to protect rights, safety, and property.
• Business transfers: If our business is involved in a merger, acquisition, or sale, information may be transferred as part of that transaction.

Text Messages and Phone Calls

If you provide your phone number, we may call or text you about your request, scheduling, or service updates. Message and data rates may apply depending on your carrier. You can opt out of marketing texts (if any) by replying STOP, and you can request communication preferences at any time.

Data Retention

We keep personal information only as long as necessary to respond to your request, provide services, maintain records, meet legal requirements, and resolve disputes. Retention periods vary depending on the type of data and our obligations.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no website or transmission is 100% secure. Please avoid sending sensitive information through website forms.

Links to Other Websites

Our website may includ